Why would I want this job?

Our client a pharmaceutical company seeks a Customer Service Rep reporting to the Head of Supply Chain.

What would I be doing?

  • Oversee and manager the customer service team, including hiring, training and performance management
  • Develop and implement customer service policies and procedures to ensure excellent customer service
  • Handle escalated customer complaints or inquiries
  • Invoicing based on shipment notifications from the warehouse
  • Collaborate with other departments to improve overall customer experience and address customer concerns
  • Manage key customer relationships
  • Responsible for new customer setup in ERP and EDI Systems
  • Interact with third party technical support team for EDI troubleshooting
  • Provide excellent customer service by resolving issues related to ordering and shipping in a timely manner
  • Provide support to the Sales team by processing sample and promotional literature orders
  • Check to ensure that appropriate changes were made to resolve customers’ problems inquiries, complaints, and comments, as well as actions taken.
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

What would make me qualified?

  • 5+ years Customer Service experience in Over the Counter Consumer Healthcare, Vitamins / Supplements or Fast Moving Consumer Goods Industries
  • Bachelor’s or Associate’s degree is preferred
  • Courteous and professional both in person and over the phone
  • Commitment to providing effective customer support
  • Professionalism and a strong sense of responsibility
  • High attention to detail and a commitment to accuracy
  • Excellent communication and interpersonal skills
  • Quick learner and highly adaptable to changes
  • Comply and adhere to Company policies, processes, and rules
  • Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)

Experience with EDI order processing is a must